Client Experience Specialist
1 day ago
We're revolutionizing the way we serve our clients. Our team has quickly grown to become one of the largest in Texas, blending strategy with technology for remarkable results.
About the Role
As a Client Experience Specialist, you'll be at the forefront of our client experience. You'll handle 50-100 inbound calls a day, serving as the welcoming voice that engages clients and lays the foundation for a trusting relationship.
Key Responsibilities:
- Create Exceptional First Impressions: Represent the firm with warmth and professionalism, making potential clients feel supported.
- Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity and setting up appointments with attorneys for consultations.
- Own the Client Journey: Partner with internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.
What We Offer:
- A permanent work-from-home setup
- Opportunities for growth and career advancement
- A collaborative and inclusive work environment that values innovation.
This role requires proven sales experience in a call center environment, exceptional English communication skills, and a reliable work-from-home setup.
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