Application Financial Support Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time $60,000 - $70,000

Financial Application Specialist

Job Description:

This role is designed to provide technical consultative application support for financial software in a project-based environment.

Cross-training or involvement in other product offerings may occur over time.

The primary service contact assists customers in utilizing the software to meet their business objectives.

Key Responsibilities:

  • Document all information regarding challenges using case management systems.
  • Use remote access utilities and resources to replicate customer challenges.
  • Leverage internal knowledgebase resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operations.
  • Provide timely and effective status updates throughout the life of service requests until resolution.
  • Communicate and recommend complex business processes, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintain dashboard management, including volume of active service requests and aging specifications of open service requests.
  • Collaborate and interact with teams, departments, and interdepartmental peers to resolve customer issues effectively and timely.

Requirements:

  • Bachelor's degree or equivalent experience in IT, Finance Analyst, and/or Accounting and Finance.
  • 2+ years of technical, financial, accounting, and/or customer service experience with financial programs.
  • Thorough understanding of Generally Accepted Accounting Principles (GAAP) is preferred.
  • Exceptional customer service soft skills, expertise in troubleshooting, and solving complex problems.
  • Excellent organizational, time management, written, and verbal communication skills.
  • Ability to efficiently multitask dynamically and prioritize focus correctly.

Benefits:

  • Competitive compensation package.
  • Health plan.
  • Retirement savings plan with an employer contribution.
  • Time off.
  • Paid holidays.
  • Wellness initiatives.

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