Supporting Enterprise Applications Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱6,000,000 - ₱7,200,000
IT Support Specialist Job Description

We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have experience in supporting production applications on both Unix and Windows environments.

The successful candidate will provide 2nd line support and maintain 3rd party applications providing 24 x 5.5 coverage. They will be responsible for critical services delivered to the ever-changing demands of the business, including governing a portfolio of applications and services.

Key Responsibilities:

  • Proactive management of business critical 24/5.5 real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem areas
  • Interacting with various internal IT support functions; Infrastructure, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve complex incidents
  • Actively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations
  • Ensuring compliance with departmental policies (i.e. change management, IT security standards, release management, incident management)
  • Working with all parties to provide services to agreed SLAs
  • Working through Disaster Recovery planning and testing
  • Ensuring documentation is written for all systems / processes and kept up to date
  • Working closely with the business to provide input on technology strategy
  • Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation and support of the established infrastructure
  • Building and maintaining working relationships with 3rd party vendors and exchanges, providing updates and project status reports as required to ensure open communications

Required Skills and Qualifications:

  • Flexible and professional under pressure, strong interpersonal skills, commitment and focus on succeeding in a challenging environment
  • Good understanding of a range of enterprise technologies
  • Excellent problem solving, planning and organisation skills
  • Excellent documentation skills
  • Excellent written and oral communication skills
  • Strong customer service focus with a desire to deliver a high-quality service
  • Ability to develop new skills and understand new technology as required

Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.

Others:

The ideal candidate will have a degree in a relevant field and/or equivalent combination of education and experience.

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