Helpdesk Specialist

1 day ago


Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Job Overview

A customer service representative is required to handle inquiries across multiple channels for HR, procurement, and payroll. The ideal candidate will be responsible for understanding and clarifying needs, investigating inquiries, and assisting in resolution.

Key Responsibilities
  • Receive inbound inquiries via multiple channels and understand the needs of clients.
  • Access technology to complete client inquiries and transactions.
  • Fully document all cases in a case management application.
  • Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate.
  • Deliver exceptional service through tools and processes; contribute to continuous improvement efforts.
Required Skills and Qualifications
  • Educational attainment: Bachelor's degree
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance.
  • Experience with data reporting tools and CRM systems (Salesforce/Service Now preferred).
  • Basic understanding of business, financial, and organizational factors in relation to HR activities.
Benefits
  • Mid shift work schedule
  • Hybrid work arrangement
Others
  • Associate-level position
  • Customer service role in the staffing and recruiting industry


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