
Helpdesk Position
3 days ago
We are seeking a skilled and motivated Technical Support Specialist to join our team.
Key Responsibilities- Respond to customer inquiries via phone, email, or in person
- Record and track issues using a support system
- Assist customers in resolving basic technical problems
- Evaluate and escalate complex issues to the appropriate team
- Follow up with customers to ensure resolution and satisfaction
- Maintain accurate records of all support activities
- Provide guidance and instruction to customers as needed
- Bachelor's Degree in Information Technology or relevant field
- Prior experience in a technical support role is an advantage
- Excellent communication and problem-solving skills
- Computer literate
- Ability to learn new tools and systems
- Willingness to work under pressure and provide excellent service
- Good understanding of IT concepts and technologies
- Able to work effectively in a team environment
- Adaptable to changing priorities and deadlines
- Opportunity to develop skills and expertise in technical support
- Chance to work with a dynamic and growing organization
- Friendly and supportive work environment
- Please submit your application with a cover letter and resume
- Available positions will be advertised on our website
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