
Helpdesk Support Specialist
4 days ago
As a Helpdesk Analyst, you will provide technical support and guidance to our customer service team across the full Travelport product range. This includes managing incidents from omnichannel offerings such as phone, web submit, chat, and email.
Job Requirements
- Provide technical assistance and troubleshoot problems to minimize customer impact.
- Identify and resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within Travelport escalation procedures.
- Continuously increase Travelport application knowledge to rapidly identify and resolve problems.
Preferred Qualifications
- At least 2 years of experience within a travel agency, tour operator, or airline environment.
- GDS knowledge – Galileo GDS experience required. Experience with other GDS systems considered.
Benefits and Culture
We are committed to providing a work environment where all employees can share their opinions and challenge norms. Our benefits include competitive salary, flexible working hours, annual bonus, pension contribution, medical and dental insurance, life and accident insurance, and new parent leave.
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