Dispute Resolution Specialist
3 days ago
About Neksjob Philippines
Neksjob Philippines is a dynamic organization seeking a skilled Dispute Resolution Specialist to join our team. This role requires exceptional attention to detail, strong analytical skills, and the ability to work in a fast-paced production environment.
Job Description:
The Dispute Resolution Specialist will be responsible for resolving guest credit card disputes within the Credit Card timeline. They will also create accounts receivable billings to collect unsettled guest onboard expenses, travel agent commission recalls, and other financial transactions while ensuring PCI and SOX compliance.
Key Responsibilities:
* Resolve guest credit card disputes and create accounts receivable billings to collect unsettled guest onboard expenses
* Process transactions meeting production requirements with accuracy and quality control
* Maintain strong communication skills, both written and verbal
* Ensure adherence to internal controls relative to financial transaction processing environments including Sarbanes Oxley and PCI compliance
Requirements:
* High school or associate's degree from a junior college
* 1-2 years of experience in accounting clerical/billing and credit card chargebacks in a large organization
* Strong PC skills with dual monitor use
* Proficiency in Excel and Word (above average required)
* Data entry experience with 50 WPM minimum and less than 1% error rate
* Familiarity with Oracle, POLAR, and SIEBEL systems preferred
Salary and Benefits:
We offer a competitive salary ranging from PHP 25,000 to PHP 40,000 per month, depending on qualifications and experience. Other benefits include a comprehensive health insurance package, retirement plan, and opportunities for professional growth and development.
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