Dispute Resolution Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time

We are looking for a skilled Dispute Resolution Specialist to join our team at Nityo Infotech in Makati. This role involves resolving disputes from member banks in a prompt and efficient manner.

The successful candidate will have excellent analytical and problem-solving skills, as well as the ability to communicate effectively with stakeholders. They will be responsible for assessing each dispute, determining the priority level, and taking appropriate steps to resolve or clarify the issue.

As a Dispute Resolution Specialist, you will work closely with our team to resolve disputes containing appraisal/judgment in BSS. You will also be responsible for acquiring details and related information to resolve cases, and determining the priority level for new cases or those with no documented recommended disposition.

To succeed in this role, you will need to be a graduate of any Business, Information Technology course or related discipline, and have preferably experience in interbank ATM and InstaPay transactional disputes or transaction monitoring/settlement. 1 year experience in a bank's e-Banking or ATM Center Operations is also required.

Based on the location and industry standards, the estimated salary for this role is PHP 30,000 - 35,000 per month.



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