Dispute Management Specialist
1 month ago
Salary: 30,000 - 35,000 PHP per month.
This role involves handling disputes from member banks, assessing each case promptly and resolving or clarifying them using approved processes. The successful candidate will determine the priority of new cases, acquire details and information to resolve disputes, and resolve BSS disputes containing appraisal/judgment.
The ideal candidate should have a degree in Business or Information Technology and preferably experience in interbank ATM and InstaPay transactional disputes or transaction monitoring/settlement. At least one year of experience in a bank's e-Banking or ATM Center Operations is also required.
In this role, you will be responsible for:
- Receiving and handling dispute from member banks.
- Assessing each dispute promptly.
- Determining priority for new cases or those with no documented recommended disposition/s.
- Acquiring details and all related information to be used in resolving such cases.
- Resolving in BSS dispute containing appraisal/judgment.
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