Business Process Orphan Resolution Specialist

1 week ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

At Hunter's Hub Inc., we are seeking a highly skilled Business Process Orphan Resolution Specialist to join our team.

About the Role

This is a key position that requires a strong understanding of business processes and excellent analytical skills to ensure seamless execution of orphan adoption activities across all Retail Distribution channels.

The successful candidate will work closely with the project manager, RD Channel PICs, and other stakeholders to implement fully automated monthly transfer of business processes and reduce orphan ratios in Retail Distribution channels.

The role also involves direct coordination with the Distribution Campaigns Execution team to facilitate smooth execution of operational tasks, ensuring timely delivery of email and SMS communications to both distributors and policy owners on processed transfers of business.

Main Responsibilities:

  • Sending orphan lists to Sales Managers/Branch Heads and assigning new servicing distributors
  • Regular tracking and monitoring of transferred policies and failed transfers
  • Manual TOB requests to Licensing team

Requirements:

  • Proficient in MS Office applications, especially MS Excel
  • Excellent interpersonal and communication skills (oral and written)
  • Minimum 2 years of experience in data management and analysis
  • Experience in coordinating with relevant stakeholders to facilitate smooth execution of operational tasks
  • Prior experience with automated systems or software for managing policy transfer is a plus

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per annum
  • Opportunities for career growth and professional development


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