
Senior Support Specialist
2 days ago
This is a compelling chance for a highly organized and proactive professional to provide daily support to the Founder in managing operations, administrative tasks, and marketing initiatives.
Key Responsibilities:- Administrative Support:
- Manage the Founder's inbox, categorize, route, and escalate issues as necessary
- Optimize calendar management, including scheduling meetings, resolving conflicts, and sending invitations
- Maintain and update databases (lists, etc.)
- Oversee computer and equipment maintenance, management, and procurement
- Manage office supplies and coordinate maintenance
- Arrange travel, accommodations, itineraries, and related correspondence
- Create and execute detailed expense reports for business trips
- Client & Business Development Support:
- Triage and respond to inbound inquiries from potential clients
- Maintain the customer relationship management (CRM) system and ensure accurate daily updates
- Assist in organizing and participating in business development activities
- Send welcome packages to new clients
- Communications & Marketing Support:
- Support in updating website and social media content created by the team
- Manage and assist online entries for awards and recognition
- Reach out to journalists and send press releases
- Research contacts for journalists, events, and other outlets in the best interests of the company
- Support founders in press or event initiatives as required
- Assist the Founder in managing the content calendar for social media
- Help coordinate and execute in-house projects such as holiday gifts and events
- Research speaking engagements for the founders
- Research opportunities for new business, including contact information for potential partners
- HR & Finance Support:
- Maintain the payroll system, including onboarding/offboarding employees, updating salaries, and managing group insurance plans
- Draft contracts for employees and freelancers
- Manage sick leave protocols and communications
- Support recruitment processes, including triaging candidate applications
- Coordinate employee onboarding and offboarding (account setup, welcome packages, etc.)
- Process and manage accounts payable and receivable
- Perform weekly financial reconciliations
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