Technical Support Specialist

1 day ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

We are seeking a skilled Help Desk Engineer to join our team at RecruiterPH. In this role, you will be responsible for providing top-notch technical support to our clients and resolving complex issues in a timely manner.

Job Responsibilities:

  • Provide exceptional customer service via phone, email, or chat to resolve technical queries and issues.
  • Troubleshoot hardware, software, and network problems with a focus on finding creative solutions.
  • Collaborate with internal teams to identify and resolve root causes of recurring issues.
  • Analyze and document incident reports to improve process efficiency and minimize downtime.

Required Skills:

  • A minimum of 2 years of experience in help desk or technical support roles.
  • Strong understanding of mobile devices, applications, and operating systems (iOS, Android, etc.).
  • Proficiency in SQL and data analysis tools (Metabase) is highly desirable.
  • Familiarity with helpdesk software (Zendesk) is an added advantage.

Compensation: We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications.

About Us: RecruiterPH is a leading recruitment agency dedicated to connecting top talent with innovative companies. Our mission is to deliver exceptional service and results-driven solutions that drive business growth.



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