Technical Support Specialist
1 day ago
We are seeking a skilled Help Desk Engineer to join our team at RecruiterPH. In this role, you will be responsible for providing top-notch technical support to our clients and resolving complex issues in a timely manner.
Job Responsibilities:
- Provide exceptional customer service via phone, email, or chat to resolve technical queries and issues.
- Troubleshoot hardware, software, and network problems with a focus on finding creative solutions.
- Collaborate with internal teams to identify and resolve root causes of recurring issues.
- Analyze and document incident reports to improve process efficiency and minimize downtime.
Required Skills:
- A minimum of 2 years of experience in help desk or technical support roles.
- Strong understanding of mobile devices, applications, and operating systems (iOS, Android, etc.).
- Proficiency in SQL and data analysis tools (Metabase) is highly desirable.
- Familiarity with helpdesk software (Zendesk) is an added advantage.
Compensation: We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications.
About Us: RecruiterPH is a leading recruitment agency dedicated to connecting top talent with innovative companies. Our mission is to deliver exceptional service and results-driven solutions that drive business growth.
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