Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Visage Executive Search. The ideal candidate will have experience in computer hardware and software, as well as a strong background in ISP (Internet Service Provider) services.
Key Responsibilities
* Provide technical support to customers via phone, email, and remote desktop tools
* Troubleshoot hardware and software issues, including computer hardware and software
* Utilize CRM tools such as Salesforce, Citrix, Zendesk, and ServiceNow to manage customer interactions
* Collaborate with internal teams to resolve complex technical issues
Requirements
* 1 year of experience in a technical support role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
* Competitive salary range of 26.5k - 31k
* 18% night differential
* 1 free dependent after 6 months
* Training and nesting opportunities
Apply Now
Interested candidates should submit their resume and cover letter to [insert contact information].
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