Business Operations Manager for Talent Development
3 weeks ago
**Job Overview:**
We are seeking a seasoned Business Operations Manager to lead our talent development efforts. In this role, you will be responsible for managing client relationships, demand management, and performance consulting.
**Key Responsibilities:**
- Annual Planning Process: Develop and manage the annual plan to align potential programs with the tower's priorities and guidelines.
- Demand Management: Proactively understand the towers business drivers, needs, and priorities.
- Performance Consulting: Collaborate with clients to review existing competency models and design new ones, aligning Capability Development and learning initiatives to accelerate talent development.
**Client Acquisition Process:**
- Talent Strategy Management: Work with clients to identify key HR sponsors and SME resources to partner on Cap Dev strategy initiatives.
- Learning Solution Design: Analyze and refine performance requirements and learning priorities, developing training plans tailored to individual groups and roles within the client's organization.
**Required Skills and Qualifications:**
- At least 8-12 years of overall experience in a BPO industry.
- At least 5 years of managerial experience.
- At least 5 years of experience in Training and Development.
**Estimated Salary Range:** $80,000 - $120,000 per annum, depending on location and experience.
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