Business Operations Manager
1 week ago
We are seeking an experienced Business Operations Manager to lead our team in a BPO/KPO set-up. The ideal candidate will have at least 2-3 years of supervisory experience, strong leadership skills, and functional knowledge in BPO/KPO.
About the Role
In this role, you will be responsible for:
- Leading a team of professionals to achieve business objectives
- Maintaining high-quality service standards and customer satisfaction
- Developing and implementing process improvements to increase efficiency and productivity
Key Requirements
To succeed in this role, you must have:
- A bachelor's degree in a relevant field, such as business administration or management
- At least 2-3 years of supervisory experience in a BPO/KPO set-up
- Excellent oral and written communication skills
- Proficient in writing reports and business correspondences
- Strong interpersonal skills and ability to work effectively with diverse teams
Preferred Qualifications
Experience with e-commerce/travel accounts, real estate/property management, or accounting/bookkeeping is a plus.
What We Offer
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, and a range of benefits including health insurance, retirement plan, and paid time off.
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