Senior Patient Service Advocate

2 weeks ago

Quezon City, National Capital Region, Philippines beBeePatientService Full time $60,000 - $80,000
Healthcare Customer Service Representative

We are seeking a highly skilled and experienced professional to join our team as a Healthcare Customer Service Representative. This role is responsible for delivering exceptional patient service through phone-based communication, ensuring accurate and timely resolution of billing inquiries, insurance claims, and account balances.

The ideal candidate will possess a strong background in healthcare billing and insurance processes, with the ability to remain calm under pressure and communicate effectively with patients.

  • Answer inbound calls from patients and assist with billing inquiries, insurance claims, and account balances.
  • Apply payments accurately and provide clear explanations of EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice).
  • Handle difficult or upset callers with professionalism, empathy, and patience.
  • Escalate complex issues to designated team members when necessary.
  • Compose and send clear, professional emails to patients with billing or insurance-related information.
  • Maintain accurate records of patient interactions in the system.
Requirements
  • Prior experience in healthcare billing, insurance, or AR management is required.
  • A minimum of 3 years of experience in the relevant fields aforementioned is required.
  • Strong understanding of EOBs, ERAs, and general insurance contract terms.
  • Experience with eClinicalWorks (ECW) is highly preferred.
  • Outstanding verbal communication skills and a warm, empathetic phone presence.
  • Excellent written communication skills, particularly in email correspondence.
  • Ability to remain calm and composed when handling frustrated or angry patients.
  • Patient, easy-going, and does not take challenging conversations personally.
  • Comfortable working independently and collaboratively in a remote environment.

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