Patient Experience Advocate

24 hours ago

Caloocan City, National Capital Region, Philippines beBeeCaregiver Full time $50,000 - $68,000

About us

Rehabilitation is a significant challenge. Only 10% of eligible cardiac and pulmonary patients attend, indicating a pressing need for improvement.

We are a team of clinicians, data scientists, mathematicians, and entrepreneurs working together to address this issue.

Our goal is to transform people's lives and change industries by applying technology and data effectively.

Founded by two friends from Wharton who share a family history of heart disease and experience with poor access to care, we aim to work with leading hospitals and insurers to expand access to transformative therapies.

You're energized by the dynamic environment of a rapidly growing organization.

Detail-oriented yet capable of aligning tasks with broader objectives, you're dedicated to enhancing operational efficiency and expanding access to life-changing treatments.

Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving results swiftly and effectively.

Key Responsibilities:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What We Look For:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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