
Care Provider Scheduler
1 day ago
The primary objective of this role is to successfully match client needs with care providers who possess the right blend of personal and professional qualities.
- Manage schedules for both clients and care providers utilizing an internal scheduling system.
- Conduct thorough analysis of client needs, provider skills, preferences, and availability in order to identify optimal matches.
- Engage in regular communication with care professionals and clients to confirm or adjust assignments as necessary.
- Participate in daily team meetings to discuss scheduling gaps and optimize processes for improved efficiency.
- Utilize internal tools (e.g. scheduling software, MS Teams) to effectively track and communicate schedule changes.
- Maintain open lines of communication with care professionals through outbound calls to confirm assignments, coordinate shift details, or offer additional work opportunities.
- Ensure that all schedule updates are clearly communicated and verbally confirmed to uphold the highest standard of care.
- Previous experience in a related field such as scheduling, coordination, or care management (healthcare background highly desirable).
- Exceptional verbal and written communication skills are essential for success in this role.
- Ability to multitask, prioritize tasks, and think critically in a fast-paced environment.
- Comfortable making outgoing calls and coordinating in real-time to ensure seamless service delivery.
- Proficient in or willingness to learn multiple software platforms (training provided).
- Strong fluency in spoken and written English is required.
- A respectful and considerate approach to communication, ensuring clarity in schedule updates and upholding a high level of customer satisfaction.
- Ability to balance analytical data with empathy and human-centered thinking to provide exceptional service outcomes.
This role plays a vital part in ensuring that our clients receive the highest quality care and service. As a Scheduling Coordinator, you will have the opportunity to make a positive impact on people's lives and be part of a dedicated team working together to achieve exceptional results.
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