Home Care Operations Assistant
9 hours ago
The role of a Healthcare Support Specialist involves providing direct assistance to the Director of Nursing in overseeing clinical operations for home care services.
Key Responsibilities- Clinical and Administrative Support:
- Maintain patient care plans, medication administration records, and physician orders by reviewing and ensuring accuracy.
- Follow up with physicians for signed orders and verify proper transcription into patient records.
- Support the Director in tracking missed or overdue nursing visits and coordinating completion.
- Assist with client admissions and discharges by preparing and verifying required documentation.
- Generate and maintain compliance reports to assist with audit readiness.
- Care Coordination:
- Manage scheduling workflows to ensure PDN visits align with care plans.
- Act as a remote liaison between nurses, patients, families, and providers to streamline communication.
- Track staffing assignments and availability to support the Director in resource allocation.
- Ensure staff credentialing (licenses, CPR, TB, etc.) are tracked and up-to-date.
- Quality Assurance and Compliance:
- Support quality improvement initiatives by compiling reports and identifying documentation gaps.
- Assist in reviewing clinical documentation for accuracy, completeness, and compliance with state/federal regulations.
- Provide feedback to field nurses on documentation corrections or updates.
- Training and Education Support:
- Help facilitate remote orientation and training sessions for nursing staff.
- Track completion of required in-services and continuing education.
- Assist in distributing policy updates, clinical reminders, and compliance alerts to nursing staff.
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