Highly Skilled Technical Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱450,000 - ₱800,000
Job Overview

A highly skilled technical professional is sought for a remote, full-time opportunity.

As a key member of our global support team, you will work on challenging technical issues and collaborate with cross-functional teams to deliver high-quality solutions.

Key Responsibilities
  • Provide advanced technical support to customers across various platforms.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Collaborate with cross-functional teams to escalate and resolve product-related matters.
  • Develop knowledge base articles and training materials to enhance customer experience.
  • Mentor junior engineers and share best practices.
  • Handle escalations with professionalism and urgency.
Requirements
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with MDM/UEM platforms.
  • Excellent troubleshooting and communication skills.
  • Familiarity with tools like Zendesk, Jira, Salesforce.
  • Ability to thrive in a fast-paced, remote environment.
Benefits

This role offers the opportunity to grow professionally and contribute to the success of our global support team. We value employee development and offer opportunities for growth and advancement.

What We Offer

Competitive compensation and benefits package.

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