Technical Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Description

We are seeking highly skilled and customer-focused professionals to join our team as Technical Support Specialists. In this role, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.

Your primary goal will be to respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office. You will also need a high-speed internet connection, an appropriate quiet work environment, high language proficiency in English, and work-from-home experience.

Required Skills and Qualifications
  • Excellent Communication Skills
  • Troubleshooting and Problem-Solving
  • Strong Proficiency in English
  • Prior Call Center Experience
  • High-Speed Internet Connection
  • Quiet Work Environment
Benefits
  • HMO Coverage
  • Dental Coverage
  • Free Meal During Training
  • Career Growth and Learning
  • Allowances for Rice, Clothing, Laundry, and Meals
  • Performance and Loyalty Bonuses
  • Frequent Disinfection and Fogging of Workplace
About the Role

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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