Highly Skilled Technical Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $90,000 - $120,000

Technical Support Engineer Role

">Job Summary

This role involves providing expert technical support to customers, resolving complex issues, and collaborating with product and engineering teams.

Key Responsibilities
  1. Serve as the escalation point for high-priority or highly complex issues; lead diagnosis, troubleshooting, and resolution of complex technical issues.
  2. Own and resolve critical incidents with rapid responses, effective solutions, and timely customer and stakeholder communication.
  3. Escalate cases to engineering teams as needed and manage escalations through to resolution.
  4. Mentor, guide, and train other technical support engineers; share best practices, assist with escalations, develop training materials, and help teammates develop their skills.
  5. Act as a trusted advisor to customers with technical guidance, root cause analyses (RCA), proactive optimization recommendations, and detailed updates for ongoing or critical issues.
  6. Document root-cause analyses, solutions, troubleshooting steps, and team processes; review documentation and training for gaps and outdated information.
  7. Monitor engineering escalations to identify trends, training quality issues, and knowledge gaps; report findings to leadership to support long-term improvements.
  8. Participate in an on-call rotation for after-hours support to handle critical incidents as needed.
  9. Monitor incoming tickets and customer environments to identify potential issues/trends and provide proactive recommendations to improve performance and stability.
  10. Continuously seek process improvements to enhance support efficiency and the overall customer experience.
Qualifications and Requirements
  1. 5+ years in a technical customer-facing role, and/or a Bachelor's Degree in Computer Science, Information Technology, or a related field; at least 4 years' experience in a service or customer-facing role.
  2. At least 2 years in a senior or escalation role.
  3. Impeccable verbal and written communication; ability to explain technical concepts clearly to technical and non-technical users with easy-to-follow instructions.
  4. Strong problem-solving skills with the ability to assess issues, identify root causes, and develop effective solutions under pressure.
  5. Experience helping customers, de-escalating conflicts, and acting as a constructive advisor to clients.
  6. Mentoring experience with junior engineers and fostering a collaborative team environment.
  7. Ability to manage multiple high-priority tasks in a fast-paced environment, delivering issues within or ahead of required timeframes.
  8. Advanced knowledge of Windows, Linux, and macOS; strong understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).
  9. Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper-V).
  10. Experience with databases (SQL, MySQL, PostgreSQL, Oracle) and scripting (Python, Bash, PowerShell).
  11. Familiarity with DevOps tools and practices (Azure, CI/CD, Docker, Kubernetes).
  12. Other technical experience: Endpoint security (DLP, SCCM, Jamf, etc.), systems administration, software deployment and management, and understanding of standards such as GDPR, HIPAA; basic scripting (PowerShell, Bash).
Our Culture and Benefits
  1. Competitive Health Benefits
  2. Continuous Learning and Development Opportunities
  3. Team-Oriented, Collaborative, and Innovative Work Environment
  4. Regular Company Town Halls to Keep You Informed
  5. Opportunities for Career Growth and Advancement

We are committed to creating a work environment that is inclusive, respectful, and supportive of our employees. We welcome applicants from diverse backgrounds and encourage them to apply.

  • Highly Skilled Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱450,000 - ₱800,000

    Job OverviewA highly skilled technical professional is sought for a remote, full-time opportunity.As a key member of our global support team, you will work on challenging technical issues and collaborate with cross-functional teams to deliver high-quality solutions.Key ResponsibilitiesProvide advanced technical support to customers across various...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱100,000

    As a Technical Support Specialist, you will provide exceptional technical assistance and troubleshooting support to various clients across industries. The ideal candidate will have a strong proficiency in English, both written and spoken, and possess prior call center experience. You will be responsible for responding to inbound technical support requests...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱180,000 - ₱240,000

    We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide top-notch customer service and technical assistance to our clients.Job DescriptionThe ideal candidate will have excellent communication and analytical skills, with the ability to think critically and resolve complex problems....

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱18,000 - ₱25,000

    Job RoleWe are seeking highly skilled technical support specialists to deliver expert assistance and troubleshooting services across various industries. The successful candidate will provide timely and effective solutions, leveraging their technical expertise to resolve complex issues.Key ResponsibilitiesRespond to inbound technical requests via phone, chat,...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱7,200 - ₱8,400

    Technical Support Specialist JobWe are seeking a skilled Technical Support Specialist to assist customers with technical issues and product inquiries in a dynamic environment.Key ResponsibilitiesHandle inbound and outbound calls to provide excellent customer service and tech support.Conduct live product demonstrations to showcase features and...

  • Highly Skilled Data Manager

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeData Full time $60,000 - $100,000

    Job SummaryWe are seeking a highly skilled Data Specialist/Executive Assistant to join our team. This role involves managing and optimizing complex datasets, conducting data analysis, and providing administrative support to executives.The ideal candidate will have expertise in SQL or similar database tools and be able to design, manage, and optimize complex...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeetechnical Full time ₱6,000,000 - ₱9,000,000

    We are seeking a skilled Technical Support Specialist to join our team. This role will involve providing technical assistance and support to customers, resolving complex technical issues and improving overall customer satisfaction.Key Responsibilities:Reviewing and analyzing technical issues to identify root causes and develop effective...

  • Highly Skilled Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱5,500,000

    About This RoleWe are seeking an experienced Support Professional to handle customer inquiries and resolve issues in a timely and professional manner.Key Responsibilities:Respond to inbound tickets and live chat inquiries from clients with accuracy and attention to detail.Analyze platform issues and provide effective solutions or escalate complex problems as...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $7,200 - $7,800

    Technical Support Specialist - Networking and CybersecurityWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via calls, chats, and emails.Responsibilities:Provide technical support via various communication...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job DescriptionWe are seeking highly skilled and customer-focused professionals to join our team as Technical Support Specialists. In this role, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.Your primary goal will be to respond to technical inquiries, resolve issues related to...