Technical Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱100,000

As a Technical Support Specialist, you will provide exceptional technical assistance and troubleshooting support to various clients across industries. The ideal candidate will have a strong proficiency in English, both written and spoken, and possess prior call center experience. You will be responsible for responding to inbound technical support requests via phone, chat, or email, diagnosing and resolving hardware, software, and network issues, and documenting all customer interactions accurately.

To excel in this role, you must have a high school diploma or equivalent, be 18 years or older, and have previous work-from-home experience. Strong typing skills, basic proficiency in Microsoft Office, and familiarity with Windows operating systems are also essential. Additionally, you should be able to multitask effectively, possess excellent interpersonal skills, and be skilled in troubleshooting and follow-up.

The benefits of working as a Technical Support Specialist at our organization include health insurance coverage plus dependent coverage, dental coverage, meal allowances, career growth opportunities, and performance bonuses. We offer a supportive and dynamic work environment that promotes employee satisfaction and growth. If you are highly motivated, dedicated, and possess the required qualifications, we encourage you to apply.

In this role, you will operate in a professional office environment, using a computer and telephone headset for long periods. While performing your duties, you will be required to sit or stand for extended periods, occasionally moving about the office to accomplish tasks.

We are an equal opportunity employer and embrace diversity, believing it is a benefit to our employees, customers, and community. All aspects of employment at our organization are based solely on merit and qualifications. We strive to provide reasonable accommodations when requested by qualified applicants or employees with disabilities.

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