Customer Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerService Full time $10,000 - $20,000
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional support to clients via phone, email, and live chat.

The ideal candidate will have strong communication skills, be able to work independently, and have experience in technical support or financial services.

Key Responsibilities:
  • Provide prompt and accurate support to English-speaking customers via phone, email, and live chat.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.
Requirements:
  • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
Work Environment:

This is a remote position, requiring the ability to work 45-50 hours per week, 9-6pm US-ET. Must be able to work US-East Coast/New York Time Zone.

Compensation:
  • Type: Hourly
  • Rate: $5/hour

Employment type: Contract

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeSupport Full time $40,000 - $60,000

    Customer Support SpecialistWe are seeking a skilled and detail-oriented customer support specialist to join our B2B operations team.Job Description:This role is responsible for providing timely, solution-driven support to business clients via email and chat. The ideal candidate will have excellent communication skills and the ability to troubleshoot and...

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

    Job Opportunity: Customer Support SpecialistDeliver exceptional customer service and make a meaningful impact with every interaction.As a key member of our team, you will be responsible for addressing customer inquiries and providing timely support through various channels.Key Responsibilities:Handle customer inquiries via email, phone, live chat, or social...

  • Exceptional Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $400 - $1,000

    Helping customers is a top priority in this role. We seek an experienced Customer Service Specialist to work closely with our clients and provide exceptional support.The ideal candidate will be responsible for:

  • Technical Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱80,000

    Job Title: Technical Customer Support Specialist">">Job Overview:">We are seeking a skilled and detail-oriented technical customer support specialist to provide front-line assistance to our customers. The ideal candidate will be fluent in English, possess strong written communication skills, and be comfortable working with technical troubleshooting...

  • Remote Customer Support Specialist Opportunity

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱80,000 - ₱150,000

    Remote Customer Support Specialist OpportunityThis role involves providing exceptional customer support through various communication channels. You will be responsible for resolving customer inquiries, addressing concerns, and ensuring overall customer satisfaction.About the RoleThis is a seasonal opportunity to work as a remote customer support specialist....

  • Dedicated Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱2,500,000

    About the RoleThis is an exciting opportunity to work in a dynamic customer experience environment as a dedicated support specialist. We are seeking a highly motivated and customer-focused individual who can provide exceptional service to our clients.Provide timely responses to customer inquiries, resolving issues related to the employment platform in a...

  • Customer Support Consultant

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCrypto Full time $50,000 - $75,000

    Customer Support ExpertWe're seeking a detail-oriented and empathetic customer support specialist to join our global team. As a Customer Support Expert, you'll be the face of our company, providing top-notch assistance to clients from diverse backgrounds.Key Responsibilities:Respond to client inquiries via various channels, ensuring timely and effective...

  • Customer Support Expert

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeSupport Full time $40,000 - $80,000

    Job Title: Remote Customer Support SpecialistThis is a challenging opportunity to join our team as a customer support specialist, working with high-end clients from the US and EU. The ideal candidate will have a neutral English accent, exceptional written English skills, and prior experience in customer support (minimum 2 years), preferably covering...

  • Customer Application Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000

    Job Title: Client Application SupportWe are seeking an individual to fill the role of Client Application Support Specialist, responsible for providing technical support to clients via various channels, including telephone, email, and chat. The ideal candidate will possess strong problem-solving skills and be able to provide clear and concise solutions to...

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱600,000

    Customer Support ProfessionalIgnition is seeking a highly skilled Customer Support Professional to join our team.About the RoleAs a Customer Support Professional, you will be the first point of contact for our clients, owning customer communications from initial request through to resolution. You will play a key role in scaling our support function,...