
Customer Support Consultant
2 days ago
We're seeking a detail-oriented and empathetic customer support specialist to join our global team. As a Customer Support Expert, you'll be the face of our company, providing top-notch assistance to clients from diverse backgrounds.
Key Responsibilities:
- Respond to client inquiries via various channels, ensuring timely and effective resolutions
- Become a subject matter expert on our products and services, staying up-to-date with cutting-edge technology
- Maintain excellent relationships with clients, fostering trust and loyalty through proactive communication
Requirements:
- Native Chinese and English upper intermediate (B2 level) language proficiency
- At least 6 months of experience in a customer-facing role
- Experience with live chats and emails, as well as CRM systems like Salesforce or Zendesk
What We Offer:
- Flexible work schedule allowing for work-life balance
- Inclusive international environment promoting diversity and collaboration
- Opportunity for professional growth through training and development programs
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