Customer Support Specialist
1 day ago
We are seeking a skilled and detail-oriented customer support specialist to join our B2B operations team.
Job Description:This role is responsible for providing timely, solution-driven support to business clients via email and chat. The ideal candidate will have excellent communication skills and the ability to troubleshoot and resolve operational, technical, or order-related issues efficiently.
Key Responsibilities:- Provide front-line support to B2B clients via email and chat.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with internal teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions.
- Identify recurring problems and escalate them appropriately.
- 1–3 years of experience in customer support or account management (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM systems.
- Experience handling multiple client accounts or working in a fast-paced environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
- Remote work setup.
- New York time zone alignment.
Bonus Points: If you have experience with CRM systems, we highly recommend applying for this position
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