Customer Support Specialist
1 day ago
Ignition is seeking a highly skilled Customer Support Professional to join our team.
About the RoleAs a Customer Support Professional, you will be the first point of contact for our clients, owning customer communications from initial request through to resolution. You will play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.
Your Key Responsibilities:- Develop expertise in Ignition's products and services, becoming an authority on how they work and what they can deliver.
- Own customer communications and issues from initial contact until resolution, using tools like Intercom and phone calls to resolve customer queries.
- Collect customer feedback and influence product direction to ensure it meets customer needs.
- Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
- Develop and improve processes to scale support with the growing business, creating and maintaining documentation as needed.
- A competitive salary and employee stock options from day one.
- 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones.
- Health/Dental/Vision benefits from day one.
- An annual education allowance to support your professional growth.
- A collaborative, open, and transparent work culture where you can thrive.
We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested. Experience comes in many forms, and skills are transferable.
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