Customer Application Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
Job Title: Client Application Support

We are seeking an individual to fill the role of Client Application Support Specialist, responsible for providing technical support to clients via various channels, including telephone, email, and chat. The ideal candidate will possess strong problem-solving skills and be able to provide clear and concise solutions to client inquiries.

Key Responsibilities:

  • Resolving technical issues related to point-of-sale (POS) products, including dial-up card swipe terminals.
  • Providing standardized responses to client inquiries by utilizing established documentation and processes.
  • Maintaining accurate and complete records of all inquires and problems handled.
  • Operating a personal computer, mainframe, software packages, and front-end programs related to the client.

Required Skills and Qualifications:

  • High school diploma or equivalent required.
  • No relevant experience necessary.
  • Previous customer service experience preferred.
  • Typically minimum 2 years relevant experience desired.

Desired Skills and Capabilities:

  • Acquiring and applying job skills and learning company policies and procedures.
  • Working on assignments that are routine to semi-routine in nature, requiring limited decision-making.
  • Basic computer skills and ability to develop basic payments industry knowledge.
  • Basic ability to research issues and resolve customer inquiries.

Benefits:

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

What We're Looking For:

Our team member will have strong communication skills, be able to work well under pressure, and be committed to delivering exceptional customer service. If you're a motivated and detail-oriented individual who is passionate about providing top-notch support, we encourage you to apply for this exciting opportunity.

What You'll Do:

  • Resolve client and/or merchant technical support issues relating to POS products.
  • Enter required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

Skills and Knowledge:

  • Acquire and apply job skills and learn company policies and procedures.
  • Work on assignments that are routine to semi-routine in nature, requiring limited decision-making.
  • Supervision - normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Computer Skills - Basic computer skills.
  • Industry Knowledge - Ability to develop basic payments industry knowledge.
  • Research - Basic ability to research issues and resolve customer inquiries.

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeSupport Full time $40,000 - $60,000

    Customer Support SpecialistWe are seeking a skilled and detail-oriented customer support specialist to join our B2B operations team.Job Description:This role is responsible for providing timely, solution-driven support to business clients via email and chat. The ideal candidate will have excellent communication skills and the ability to troubleshoot and...

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

    Job Opportunity: Customer Support SpecialistDeliver exceptional customer service and make a meaningful impact with every interaction.As a key member of our team, you will be responsible for addressing customer inquiries and providing timely support through various channels.Key Responsibilities:Handle customer inquiries via email, phone, live chat, or social...

  • External Application Support Specialist

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeApplication Full time ₱5,500,000 - ₱7,500,000

    Job DescriptionWe are seeking a highly skilled External Application Support Analyst to provide 2nd line support for 3rd party applications with 24 x 5.5 coverage.This role involves managing business-critical real-time trading systems, middle office systems, back office, and settlement systems to identify issues and potential problem areas.The ideal candidate...

  • Technical Specialist

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeAppSheet Full time ₱4,000 - ₱8,000

    About the Role:A technical specialist is needed to provide assistance, maintenance, and support for low-code applications.Key Responsibilities:Troubleshoot and enhance existing applications.Support end-users with technical issues related to integration.Provide recommendations for improvements and automation.Assist in deploying updates and ensuring data...

  • Exceptional Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $400 - $1,000

    Helping customers is a top priority in this role. We seek an experienced Customer Service Specialist to work closely with our clients and provide exceptional support.The ideal candidate will be responsible for:

  • Technical Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱80,000

    Job Title: Technical Customer Support Specialist">">Job Overview:">We are seeking a skilled and detail-oriented technical customer support specialist to provide front-line assistance to our customers. The ideal candidate will be fluent in English, possess strong written communication skills, and be comfortable working with technical troubleshooting...

  • IT Support Specialist

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000

    IT Support SpecialistAs an IT support specialist, you will play a vital role in ensuring the seamless operation of our clients' IT environments.You will be responsible for delivering exceptional technical assistance and troubleshooting services to our diverse client base, resolving issues related to server, network, and application technologies.We are...

  • Customer Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

    Remote Customer Support AgentWe're seeking a skilled and empathetic customer support agent to join our team. As a key member of our support team, you'll be responsible for providing top-notch support to our customers via chat, email, or phone.About the RoleThis is a remote opportunity that requires excellent communication skills, technical expertise, and a...

  • Remote Customer Support Specialist Opportunity

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱80,000 - ₱150,000

    Remote Customer Support Specialist OpportunityThis role involves providing exceptional customer support through various communication channels. You will be responsible for resolving customer inquiries, addressing concerns, and ensuring overall customer satisfaction.About the RoleThis is a seasonal opportunity to work as a remote customer support specialist....

  • Dedicated Customer Support Specialist

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱2,500,000

    About the RoleThis is an exciting opportunity to work in a dynamic customer experience environment as a dedicated support specialist. We are seeking a highly motivated and customer-focused individual who can provide exceptional service to our clients.Provide timely responses to customer inquiries, resolving issues related to the employment platform in a...