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Account Resolution Associate

1 week ago

Taguig, National Capital Region, Philippines Addforce Human Resource Solution Inc Full time
Customer Service Representative
Addforce Human Resource Solution Inc is seeking an experienced Order Fulfillment Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, with prior experience working in customer service or order fulfillment roles.

About the Job
- Provide timely and effective responses to customer inquiries and complaints
- Collaborate with internal stakeholders to ensure smooth order fulfillment processes
- Utilize strong communication skills to deliver exceptional customer service
- Meet productivity and quality standards while working in a fast-paced environment
- Participate in continuous improvement initiatives to enhance service quality
- Perform other duties as assigned by direct superiors and managers
- Maintain compliance with work procedures and data privacy

Required Skills
- Bachelor's degree in accounting, finance, or economics
- Minimum 2 years of relevant experience in customer service or order fulfillment
- Prior experience working with ERP systems, preferably SAP FI module
- Strong accounting background and familiarity with logistics industry
- Excellent communication and problem-solving skills
- Ability to meet deadlines and work effectively in a team environment
- Familiarity with Lean Six Sigma principles is a plus

Our Company
Addforce Human Resource Solution Inc is a leading provider of human resource solutions, committed to delivering high-quality services to our clients. Our comprehensive benefits program ensures our employees' well-being and provides opportunities for professional growth and development.