Quality Excellence Manager

4 days ago

Pavia, Philippines beBeeExcellence Full time ₱3,000,000 - ₱5,000,000
Quality Excellence Manager

We are seeking a highly motivated and skilled Quality Excellence Manager to drive performance, optimize operations, and inspire a high-performing team to success.

As a key member of our leadership team, you will be responsible for developing and evolving formal QA processes using industry-accepted best practices.

Responsibilities
  • Establish QA Processes: Develop and evolve formal QA processes that align with industry standards and best practices.
  • Oversee Quality Assurance: Ensure that all aspects of quality assurance are met by establishing metrics, applying industry best practices, and developing new tools and processes.
  • Participate in Calibration: Participate in internal and external calibration to ensure consistency and accuracy across the board.
  • Lead Team Members: Lead a team of Quality Assurance professionals, creating and maintaining weekly and monthly targets that align with business objectives.
  • Improve CSAT: Maintain and improve customer satisfaction (CSAT) by identifying areas for improvement and implementing data-driven solutions.
  • Identify TNI's: Create and identify Threshold Non-Compliance Items (TNI's) for the process and develop action plans to address them.
  • Action Plan: Develop an action plan for repeat defaulters and bottom quartile performers to help them improve their performance.
  • Present Performance Dashboards: Present performance dashboards - weekly and monthly - to stakeholders to keep them informed of progress.
  • Conduct Trainings: Conduct development trainings for QA professionals and process associates to enhance their skills and knowledge.
  • RCA: Work on Root Cause Analysis (RCA) for low scores received on CSAT surveys to identify areas for improvement.
  • Maximize Resource Utilization: Work towards ensuring resources are utilized to the maximum to achieve business objectives.
  • Lead Calibration Sessions: Lead calibration sessions and share reports with internal stakeholders to keep them informed of progress.
  • Process Analysis: Conduct process level analysis - root cause analysis, trend analysis, training need analysis for the process - to identify areas for improvement.
  • Design Templates: Design new templates, dashboards, and matrices to measure team performance and track progress.
  • Trainings: Provide trainings on QMS, data analysis, and basic quality tools to enhance process improvement ability.
  • SLA's and Contractual Obligations: Adhere to Service Level Agreements (SLA's) and contractual obligations for processes operating from all locations.
  • Process Audits: Manage Process Audits and Business Performance reviews to ensure compliance and identify areas for improvement.
Qualifications
  • Education: College-level qualification or equivalent; undergraduates welcome to apply.
  • Experience: Minimum 2 years' experience as a QA Manager.
  • Industry Knowledge: Background in Travel & Hospitality preferred, but must have at least insights into Travel transactions such as utilization of Travel apps & Travel promotions.
  • QA Tools: Knowledge of QA tools is a must.
  • Presentation Skills: Strong presentation skills required.
  • Client Management Skills: Excellent client management skills necessary.
  • Analytical Skills: Must have extensive RCA background.
  • Flexibility: Amenable to working on-site in Pavia, Iloilo, and flexible with shifting schedules.

  • Manager - Quality

    4 days ago

    Pavia, Philippines IGT Solutions Full time

    OverviewWe're Hiring: Manager - QualityStep into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.ResponsibilitiesEstablish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Oversee all aspects of quality assurance including establishing...

  • Senior Quality Assurance Leader

    1 week ago

    Pavia, Philippines beBeeQuality Full time ₱1,800,000 - ₱2,500,000

    Job Title: Senior Quality Assurance ManagerDescription:Main ResponsibilitiesDrive performance and optimize operations by establishing and evolving formal QA processes.Oversee all aspects of quality assurance, including metrics, industry best practices, and new tools to ensure quality goals are met.Participate in internal and external calibration...

  • Construction Manager

    1 week ago

    Pavia, Philippines J.E Manalo & Co. Inc Full time ₱104,000 - ₱130,878 per year

    The Construction Manager is responsible for overseeing and managing construction projects from planning through completion. They ensure that projects are completed on time, within budget, and in compliance with quality and safety standards.Key Responsibilities:Supervise and coordinate construction activities on site.Develop project schedules and monitor...

  • Assistant Manager

    1 week ago

    Pavia, Philippines IGT Solutions Full time

    Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.JOB DESCRIPTIONEstablish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and...

  • Assistant Manager

    2 weeks ago

    Pavia, Philippines IGT Solutions Full time

    We're Hiring: Assistant Manager - WFM for a Travel Account (BPO)Are you a strategic Workforce Manager with experience leading WFM operations in a fast-paced BPO environment? Join our team and take charge of global workforce management for a top Airline AccountOverviewResponsibilitiesPeople Management: Lead, mentor, and develop a high-performing WFM team to...

  • Client Relationship Manager

    5 days ago

    Pavia, Philippines beBeeCustomerService Full time ₱1,600,000 - ₱2,080,000

    Job OpportunityWe are seeking a skilled professional to fill the position of Client Service Specialist. The successful candidate will be responsible for handling in-house sales, cross-selling bank products and services, and managing customer accounts to achieve sales targets.The role involves processing new account openings, transactions, and requests in...

  • Inventory Management Associate

    1 week ago

    Pavia, Philippines Property Company of Friends, Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Inventory Management Associate manages inventory and pricing end-to-end—ensures accurate system updates, assesses unit readiness and sales, coordinates cross-functional actions, implements pricing strategies, monitors exceptions, and produces reports for decision-making.Duties and Responsibilities:Execute daily unit transactions, compute and validate...

  • Dining Establishment Executive

    1 week ago

    Pavia, Philippines beBeeRestaurant Full time ₱1,200,000 - ₱1,500,000

    Job OpportunityThe Restaurant Manager is responsible for driving store business success, focusing on sales growth, customer satisfaction, and quality standards.Key Responsibilities:Sales Leadership: Oversee daily sales operations to meet targets and optimize profitability.Customer Experience: Develop and implement strategies to enhance customer satisfaction...

  • Customer Service Representative

    1 week ago

    Pavia, Philippines IGT Solutions Full time $30,000 - $50,000 per year

    About the role IGT Technologies Philippines, Inc. is seeking a dedicated and experienced Customer Service Representative (Airline Account) to join our team in Pavia Iloilo. In this full-time role, you will be responsible for providing high-quality customer service and support to our airline clients, ensuring their queries and concerns are addressed promptly...

  • Plant Supervisor

    1 week ago

    Pavia, Philippines NEW PANAY AGRI-VENTURES DEVELOPMENT, INC. Full time $40,000 - $60,000 per year

    I. Job SummaryImplements and coordinates the Department's Objectives, Targets, and Programs and supervises Plant operations activities. Involves in the Production planning and control and Plant's improvement projects. Provides Department operations-related support to the Department Manager.II. Duties and ResponsibilitiesEnsures accurate Recipe is placed in...