Dedicated Support Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $75,000

We are seeking a dedicated and proactive support professional to join our B2B operations team.

About the Role

This position involves acting as the primary point of contact for B2B clients, ensuring a smooth, professional experience through timely, solution-driven support. The successful candidate will work closely with internal teams to build long-term relationships with our partners by delivering top-tier service.

Key Responsibilities
  • Act as the primary point of contact for B2B clients via email, and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Requirements

To be successful in this role, you will need:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems (e.g., Zendesk).
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.
Work Arrangements

This is a remote position, requiring flexible working hours within the New York time zone.

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