Disaster Relief Agent

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts.

This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Responsibilities
  • We improve the customer's experience, providing exceptional solutions to simple requests.
  • You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Requirements
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating systems.
Benefits
  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.

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