Remote Disaster Relief Customer Service Agent

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $20,000 - $25,000
Job Overview

We are seeking agents to work in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis. Work hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Key Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with change and ambiguity
  • Excellent interpersonal skills and the ability to build relationships
Work Environment

The job operates in a professional office environment; duties are largely sedentary and require sitting/standing for long periods while using a computer and telephone headset. Occasional movement of objects up to 40 pounds may be required.

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