Home-Based Remote Technical Support Specialist

17 hours ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking a skilled professional to fill the role of Remote Technical Support Specialist. In this position, you will provide technical assistance and support to clients across various industries.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in our system

The ideal candidate should have strong proficiency in English, both written and spoken. Prior call center experience is preferred, and the ability to work from home with a high-speed internet connection is required.

This role involves working from home, collaborating with internal teams to improve support processes and customer experience, meeting performance metrics including resolution time, customer satisfaction, and attendance, and following company protocols and security guidelines when handling sensitive information.

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

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