Remote Technical Support Specialist

14 hours ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

MCI is a Business Process Outsourcing (BPO) company that delivers tailored solutions to meet diverse client needs. We commit to excellence and focus on innovation.

Seeking skilled customer-focused remote technical support specialists for technical assistance and troubleshooting across various industries.

In this role, you'll respond to technical inquiries, resolve hardware, software, and connectivity issues, guiding users with patience and professionalism. Strong English proficiency in both written and spoken forms is essential.

Candidates must have prior call center experience and reside within 80km of our office.

Requirements include:

  • A high-speed internet connection
  • An appropriate quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately in the system
  5. Maintain up-to-date knowledge of products, services, and support procedures
  6. Ensure customer satisfaction by providing timely and effective resolutions
Requirements and Qualifications
  • Age 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

This job operates in a professional office environment requiring prolonged sitting while using a computer and telephone headset.

  • Remote Technical Support Specialist

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeItSupport Full time ₱25,000 - ₱35,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing timely and effective technical assistance to restaurant operations.This is a remote position that requires strong problem-solving skills and the ability to work independently. You will be...

  • Remote Technical Support Specialist

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

    Technical Support RoleWe are seeking a highly skilled Technical Support Representative to provide exceptional remote assistance.This individual will be responsible for managing and updating support tickets, ensuring efficient tracking and resolution of technical issues.The ideal candidate will possess strong written and verbal communication skills, as well...

  • Remote Technical Support Specialist

    14 hours ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

    Job TitleWe are seeking a remote support professional to provide exceptional assistance to customers.About the Role:The ideal candidate will manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively with customers to address their needs.Requirements:A minimum of 150 Mbps...

  • Remote Technical Support Representative Alternative

    14 hours ago

    Lipa City, Calabarzon, Philippines beBeeCommunication Full time ₱243,989 - ₱327,729

    Technical Support Specialist OpportunityWe are seeking skilled and customer-focused technical support specialists to provide remote assistance and troubleshooting expertise for a variety of clients.Key responsibilities include responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through...

  • Technical Support Specialist

    13 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our remote team and contribute to the success of our cutting-edge Smart Grid solutions.Key ResponsibilitiesResolve customer support tickets in a timely mannerTroubleshoot complex technical issues involving SQL, Linux, networking, and VPNsCollaborate with clients to deliver...

  • Technical Support Specialist

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱4,000,000 - ₱6,000,000

    Job Title: Technical Support SpecialistThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-focused mindset.We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide high-quality support to internal clients via various channels,...

  • Remote Technical Support Specialist

    17 hours ago

    Antipolo City, Calabarzon, Philippines beBeeCommunication Full time ₱6,000 - ₱7,200

    **Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and experience in providing technical support.The successful candidate will be responsible for managing and updating support tickets, troubleshooting technical issues, and documenting...

  • Remote Technical Support Specialist

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.We are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll...

  • IT Technical Support Professional

    16 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time $50,000 - $70,000

    Technical Support Specialist OpportunityWe are seeking a skilled IT professional to provide remote technical support to employees.Assist with various platforms and technologies, including Microsoft Windows, MacOS, Android, iOS, and Microsoft 365 apps.

  • Technical Support Professional

    20 hours ago

    Lipa City, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $100,000

    Support Specialist OpportunityWe are seeking an experienced Support Specialist to join our remote team. This role offers the chance to make a meaningful impact while working with cutting-edge Smart Grid solutions.Resolve customer support tickets and ensure timely updates.Troubleshoot technical issues (SQL, Linux, networking, VPNs).Collaborate with utility...