Remote Technical Support Specialist

21 hours ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200
Technical Support Role

We are seeking a highly skilled Technical Support Representative to provide exceptional remote assistance.

  • This individual will be responsible for managing and updating support tickets, ensuring efficient tracking and resolution of technical issues.
  • The ideal candidate will possess strong written and verbal communication skills, as well as proficiency in CRM and ticketing systems.

Key Responsibilities:

  • Manage and update support tickets.
  • Troubleshoot complex technical issues.
  • Communicate effectively with customers.
  • Contribute to the creation and improvement of knowledge base materials.
  • Stay up-to-date with industry tools and services.

Requirements:

  • Minimum 150 Mbps internet speed and reliable remote setup.
  • Previous experience in technical support, preferably in a remote environment.
  • Excellent problem-solving abilities, attention to detail, and a team-oriented mindset.
  • Familiarity with Google Suite, Microsoft Suite, and CRM software.

Benefits:

  • Opportunity to work from home with a fast and reliable internet connection.
  • Chance to develop skills and expertise in technical support.
  • A dynamic and supportive work environment.

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