Remote Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

A strong proficiency in English, both written and spoken, is required.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements
  • Prior call center experience
  • Work-from-home experience
  • Strong command of the English language
  • TYPING SPEED OF 20+ WPM
  • BASIC PROFICIENCY IN MICROSOFT OFFICE (WORD, EXCEL, OUTLOOK, POWERPOINT)
Benefits
  • HMO Coverage plus a dependent
  • RANK & FILE: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • FREE MEAL DURING TRAINING
  • CAREER GROWTH AND LEARNING
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Diversity and Equality

MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

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