Home-Based Support Professional

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

A successful candidate will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. The job involves working with different systems, software, and hardware, following standard procedures to escalate unresolved issues to appropriate internal departments.

Requirements:

  • Ideal candidate should be a college graduate with a degree in computer science or a related field.
  • Work from home full-time – Monday to Friday from 9am to 6pm, weekends off.
  • Must have a minimum internet speed of 10 Mbps (DSL or FIBR).
  • Should have a good and quiet working environment conducive for productive work.
  • The company will provide VoIP phone/s for internal communications and testing purposes since this is the main technology used.
Main Responsibilities

This role involves providing Second Level Customer Service, offering Technical Support and Resolution.

  • Technical Queries - Support customer-facing teams with technical training and documentation.
  • L2 Phone and Email Support.
  • L2 Ticket and SLA Management.
  • Maintenance tasks and routine system checks.
  • Evaluation of L3 Technical Support and/or Management if necessary.
Maintenance and Continuous Improvement

This position also includes system configuration involving the understanding of software code and data structures.

  • Analyze, diagnose, and resolve problems for end-users, recommending corrective solutions, including remote troubleshooting for end-users.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, VoIP devices, printing/scanning devices, software, and other products to deliver required service level agreements.
  • Manage and administer desktop tools including but not limited to Office 365, Dropbox, etc.
  • When needed, interact with third-party support and PC equipment vendors.
Skills and Qualifications

We are looking for individuals with excellent communication skills both verbally and written. Hands-on experience with hardware troubleshooting and equipment support is essential.

  • Experience with application/system maintenance activities.
  • Bonus: Knowledgeable in both SSL/TLS and REST APIs.
  • Bonus: Experience and solid understanding of MySQL and SQL syntax.
  • Bonus: Background in VoIP systems and network support including VoIP Software.
  • Bonus: Experience with NodeJS, Python, and related technologies and frameworks.
Location and Schedule

This is a work-from-home opportunity available Monday to Friday from 9am to 6pm.

Benefits

We offer paid time-off, performance-based bonuses, career progression, HMO after one year, medical leave benefit, company-sponsored outings, and more.

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