Customer Experience Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeExpert Full time ₱270,000 - ₱420,000

At TalentPop, we're seeking a dedicated professional to deliver world-class service and make a meaningful impact with every interaction. This role is perfect for individuals who are passionate about providing exceptional customer experiences.

About the Job

This position involves handling customer inquiries through various communication channels in a timely and professional manner. You will be responsible for addressing customer concerns, providing support with orders, shipping, product details, and returns, and ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities
  • Customer Service Expertise: Provide thoughtful, high-quality responses that reflect our service standards, showcasing a deep understanding of our products and services.
  • Problem-Solving Skills: Craft solutions to complex customer issues, utilizing your excellent problem-solving skills to resolve problems efficiently.
Requirements
  • Communication Skills: Proficiency in English (both written and verbal) is required for this role.
  • Customer Service Experience: At least 1 year of experience in customer service is necessary.
  • Technical Requirements: A personally owned PC or laptop with an i5 processor or equivalent, and minimum 15 Mbps for both upload and download internet speed are required.

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