Customer Experience Champion

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱3,000,000

We're seeking a skilled Customer Support Specialist to join our dynamic team.

About the Role

This is an exciting opportunity to be at the forefront of delivering exceptional customer experiences, leveraging your expertise in customer support and service. As a key member of our team, you'll play a vital role in providing top-notch assistance to our clients via various channels.

  • You will respond to customer inquiries and requests through chat and email, ensuring seamless communication and resolving issues efficiently.
  • As a customer advocate, you'll collect feedback and insights from clients to help shape our product offerings and services.
  • You'll collaborate closely with cross-functional teams to identify areas for improvement and contribute to the development of innovative solutions.
Requirements

To succeed in this role, you'll need to possess:

  • Demonstrated experience in customer support or service, preferably within the banking or financial services industry, with a strong understanding of SMEs.
  • Excellent problem-solving and decision-making skills to effectively manage complex customer situations.
  • Strong observational skills to identify process improvements and enhance our product offerings.
  • Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
  • The ability to multitask and thrive in a fast-paced environment.
  • In-depth knowledge of SME banking products, services, and processes.
  • A commitment to working within the CEST time zone and dedicating 40 hours per week to the role.
Benefits

By joining our team, you'll have the opportunity to:

  • Be part of a cutting-edge company that's revolutionizing the mobile banking landscape.
  • Contribute to a collaborative and dynamic work environment.
  • Grow professionally alongside a talented team and enjoy opportunities for advancement.

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