Disaster Response Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Job Title:

">Remote Disaster Relief Call Center Representative">">

Company Overview:

">MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.">">

Position Overview:

">We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.">">

Responsibilities:

">
  • ">
  • Assist customers with service inquiries">
  • Learn the common requests and solutions">
  • Improve the customer's experience">
  • Utilize our service techniques and systems">
  • Escalate customer dissatisfaction to proper channels">
">

Candidate Qualifications:

">Must be 18 years of age or older, have a high school diploma or equivalent, excellent organizational, written, and oral communication skills, the ability to type swiftly and accurately (20+ words a minute), basic knowledge of Microsoft Office Suite, and a strong team orientation.">">

Compensation and Benefits:

">Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward our team members, including HMO Coverage plus a dependent, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more.">">

Reasonable Accommodations:

">Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.">">

Diversity and Equality:

">At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.">">

Job Type:

">Part-Time">">

Pay Type:

">Hourly">">

Physical Requirements:

">This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.">

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