Support Agent

1 day ago

Cainta, Calabarzon, Philippines beBeeSupport Full time $30,000 - $45,000
Job Overview

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Position Responsibilities
  • Improve the customer's experience, providing exceptional solutions to simple requests.
  • Apply the latest customer service techniques and learn our account management systems.
  • Assist customers with service inquiries.
  • Learn common requests and solutions.
  • Utilize our service techniques and systems.
  • Eescalate customer dissatisfaction to proper channels.
Candidate Qualifications
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating systems.
  • Highly reliable with ability to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity prevalent.
  • Excellent interpersonal skills and ability to build relationships with your team and customers.
Compensation and Benefits
  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen social skills while meeting new people and making friends.
  • Plus more in-office rewards, raffles, recognition gifts, and treats.

At MCI, we recognize the importance of balance and support. Our compensation and benefits packages are designed to be competitive and grow with you over time.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment
  • Must be authorized to work in the country where the job is based.
  • Subject to program and location of the position:
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
    • Must be willing to submit to drug screening.
Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer

At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

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