Humanitarian Disaster Response Coordinator

2 days ago

Cainta, Calabarzon, Philippines beBeeDisasterReliefAgent Full time $30,000 - $45,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

We improve the customer's experience by providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities:

  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels

Additionally, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Candidate Qualifications

Do you have what it takes to succeed in this role?

MCI provides world-class training to new employees, encouraging applicants who are driven, confident, and highly motivated to apply. Ideal candidates possess excellent organizational, written, and oral communication skills.

Qualifications:

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Excellent organizational and communication skills
  • The ability to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows operating systems
  • Highly reliable with regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented
  • Ability to multitask and stay focused
  • Strong team orientation and customer focus
  • Adaptability in a fast-paced environment
  • Excellent interpersonal skills
Compensation & Benefits

Benefits that Matter

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What to Expect:

We offer a variety of benefits and incentives that go beyond a paycheck. These include health insurance, dental coverage, meal allowances, performance bonuses, employee shuttle services, and opportunities for growth and promotion.

A Culture that Supports Your Growth

MCI is committed to fostering a culture of inclusivity and respect. We believe that every employee has the potential to grow and thrive in their role, and we provide the tools and support needed to help you achieve your goals.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Subject to background and/or security investigation results
  • Subject to drug screening results

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