Collections Professional

1 day ago

Lipa City, Calabarzon, Philippines beBeeAccountResolution Full time ₱35,000 - ₱80,000

We are seeking a skilled and experienced Account Resolution Specialist to join our team. As an Account Resolution Specialist, you will be responsible for proactively managing delinquent accounts, contacting customers to secure payments, negotiating repayment terms, and maintaining precise account records.

Job Description

The Account Resolution Specialist will work closely with the customer service team to resolve past-due accounts and secure payments. You will determine reasons for delinquency, negotiate payment plans or full settlements, update customer accounts accurately using CRM tools, and follow established guidelines to recommend appropriate collection remedies.

Key Responsibilities:
  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
Required Skills and Qualifications:
  • A minimum of 3-5 years collections experience required, with no more than a 3-month gap in recent employment
  • Minimum 1 year of remote work experience in previous employment
  • Experience managing 120+ days delinquent accounts and must have BPO experience
  • Demonstrated strong negotiation and problem-solving skills
  • Excellent communication skills, with proficiency in English, both verbal and written
Benefits:
  • Competitive salary package
  • Night differential pay to maximize earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Unlimited upskilling opportunities through Emapta Academy courses
Working Environment:

Our team values camaraderie, excellence, and growth. We offer a diverse and supportive work environment, opportunities for personal and professional development, and a competitive compensation package.

We empower your success with opportunities for career advancement, mentorship, and exposure to global leaders and teams. Join us and become part of a dynamic and forward-thinking organization that is redefining digital lending.

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