Growth Focused Account Development Expert

7 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time $50,000 - $80,000
Account Growth Specialist

We are seeking an experienced Account Manager to join our team. This role is ideal for someone who enjoys building long-term relationships with customers, solving complex problems, and helping them grow their business.

The successful candidate will be responsible for maintaining strong client partnerships, ensuring customer satisfaction, and identifying opportunities to expand client accounts through additional services, upgrades, and better adoption of our platform.

Key Responsibilities:
  • Act as the primary point of contact for assigned clients, providing exceptional support and service.
  • Built lasting relationships with customers, ensuring they feel valued and supported throughout their journey.
  • Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
  • Proactively monitor client health metrics, such as monthly revenue per client, number of active products per client, number of domains under management, cancellation trends, and NPS/CSAT scores.
  • Work closely with the support and sales teams to ensure timely care for clients.
  • Provide regular check-ins and account reviews to identify areas for improvement or growth.
  • Manage client retention efforts, addressing potential churn risks before they escalate.
About You
  • Prior experience in account management, customer success, or hosting industry support is preferred.
  • Excellent communication and relationship-building skills are essential for success in this role.
  • A strong understanding of web hosting, domains, and related technologies (or willingness to learn) is necessary.
  • Comfortable working with data to track KPIs and make informed decisions.
  • A proactive, self-motivated, and customer-focused mindset is required.
What We Offer
  • An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
  • A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
  • Competitive compensation and growth opportunities in a global business.

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