Account Growth Specialist

3 days ago


Pasig, National Capital Region, Philippines beBeeClient Full time ₱1,200,000 - ₱1,500,000
Job Title:

Client Success Manager

">Overview of the Role:

The Client Success Manager is a vital position at our company, responsible for leading the Client Success Department and fostering strong client relationships.

">Key Responsibilities:
  • Act as the primary point of contact for clients, overseeing onboarding, implementation, and continuous engagement for each client account.
  • Proactively monitor client satisfaction and service delivery quality, conducting regular business reviews and performance meetings.
  • Lead client renewals, upsell opportunities, and contract negotiations to drive client satisfaction, retention, and account growth.
">Required Skills & Qualifications:
  • Strategic Planning: Develop tailored growth strategies for each account focused on retention, satisfaction, and account expansion.
  • Upselling & Service Enhancement: Identify opportunities to upsell our services, such as new staffing roles, support functions, or service lines.
  • Escalation & Issue Resolution: Manage and resolve client escalations with urgency and professionalism.
  • Billing & Rate Monitoring: Assist in monthly client billing processes to ensure accuracy and timeliness.
">Benefits:
  • Competitive compensation package.
  • Company-provided work setup, training, career growth, and a collaborative team culture.


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