Customer Support Ambassador

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Customer Support Representative

This role is focused on providing exceptional customer service as the primary point of contact for our clients.

About the Position

You will play a key role in enhancing our support function, maintaining knowledge base resources, and improving processes to meet the growing demands of the business.

Main Responsibilities:
  • Becoming an expert in all areas of our platform, understanding how it works and its capabilities.
  • Handling customer communications and issues from initial contact until resolution, with support via Intercom and occasional phone conversations.
  • Capturing customer feedback and influencing product direction.
  • Identifying issues and collaborating with the development team to escalate bugs, solve problems, or obtain missing information.
  • Developing and refining processes to scale support with the business growth.
  • Maintaining internal and customer-facing documentation such as knowledge base articles.
  • Working closely with Key Account Managers, Retention, Implementation, and Marketing teams.
Qualifications:
  • Prior experience in a customer support role.
  • Proficiency with various software systems including Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, Intercom.
  • Effective written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organisational skills.
  • Able to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Able to work independently and as part of a team.
Requirements:
  • Detailed orientation towards tasks.
  • Open to constructive feedback and willing to take action accordingly.
  • Terrific communication skills – both written and verbal.
  • Organised, process-driven approach.
  • Flexibility when faced with unexpected situations.
  • An inclination towards organisation and meeting deadlines.
  • Thrives in a collaborative environment.

We are seeking individuals who embody these qualities and are eager to make a meaningful contribution to our team. If you are motivated by delivering excellent customer experiences and working collaboratively with others, we would be delighted to hear from you.

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