Ambassador of Exceptional Customer Experiences

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,500,000

Customer Experience Specialist

Description:

We are seeking a skilled and dynamic Customer Experience Specialist to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity.

  • Support customers via direct chat with users or phone.
  • Respond to all messages within Service Level Agreement (SLA).
  • Follow all guidelines and protocol to approve and/or review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add 'Outreach to new customers and help them onboard within agreed SLA.'
  • Respond to resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.
  • Other duties as assigned.
Key Competencies
  • Sound Judgment: Make informed decisions that benefit both customers and the organization.
  • Customer Relationship Management: Utilize CRM tools to manage customer interactions effectively.
  • Reliability: Consistently adhere to schedules to ensure uninterrupted customer support.
  • Community Awareness: Demonstrate an understanding of cultural nuances that may impact customer experiences.
  • Effective Communication: Clearly convey complex information to ensure customers easily grasp provided solutions.
  • Problem Solving: Commit to finding innovative solutions to challenges while delivering an exceptional customer experience.
  • Ownership: Proactively seek ways to enhance the overall user experience and improve internal processes.
  • Empathy: Display a strong sense of empathy towards users, maintaining a positive and supportive attitude.
Requirements
  • Relevant Experience: Possess 1-2 years of Customer Service experience.
  • Conflict Resolution: Previous experience in resolving customer disputes while maintaining a positive relationship.
  • Teamwork: Collaborative mindset with the ability to work effectively in a team.
  • Time Management: Strong time management skills to handle multiple customer interactions efficiently.
  • Compliance Knowledge: Familiarity with industry-specific regulations related to online fundraising and crowdfunding platforms.
  • Attention to Detail: Maintain meticulous attention to detail in documenting customer interactions.

The LaunchGood Mission

Our mission is to support creative ideas in the Muslim community and challenge ourselves to think bigger. We believe that Muslims can be the solution to the world's problems and we invite you to join us in this journey.

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