Multilingual Customer Relations Specialist

1 day ago


Calamba, Calabarzon, Philippines beBeeCommunication Full time $50,000 - $70,000
Customer Service Ambassador

Exceptional customer experiences are built on effective communication and timely resolution of inquiries. As a bilingual representative, you will handle inbound calls, provide product information, and resolve customer issues with professionalism and courtesy.

Key Responsibilities:
  • Deliver courteous and professional service to customers via phone.
  • Utilize first-call resolution strategies to address customer concerns.
  • Research and collaborate with internal teams to find solutions.
  • Accurately document interactions and claims in CRM systems.
  • Apply internal knowledge bases and training to confidently answer questions.
Candidate Qualifications:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Excellent written and verbal communication skills essential.
  • Ability to type 20+ words per minute necessary.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) needed.
  • Familiarity with Windows operating systems beneficial.
  • Reliability, punctuality, and strong time management skills required.
  • Strong problem-solving, conflict resolution, and customer service skills essential.


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