
Customer Service Ambassador
24 hours ago
Job Title: Customer Service Representative
The primary responsibility of the Customer Service Representative is to deliver exceptional customer service by responding to customer inquiries, resolving issues, and providing support.
This includes:
- Answering phone calls, emails, and chat requests in a timely and professional manner.
- Assessing customer needs and providing solutions that meet their expectations.
- Processing sales orders, entering data, and maintaining accurate records.
- Providing basic technical support and recommending products for customer applications.
- Meeting departmental Key Performance Indicators (KPIs) related to customer satisfaction and retention.
To succeed in this role, you should possess:
- A Bachelor's Degree or equivalent experience in a manufacturing industry.
- 3-5 years of customer service experience with a proven track record of success.
- Product knowledge and industry experience with metal cutting tools is a plus but not required.
Requirements:
We are looking for a candidate who is:
- Enthusiastic and proactive in providing exceptional customer service.
- Team-oriented and dedicated to meeting customer needs.
- Adaptable and able to work in a fast-paced environment.
What We Offer:
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment that values teamwork and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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