Customer Service Ambassador

24 hours ago


Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,500,000

Job Title: Customer Service Representative

The primary responsibility of the Customer Service Representative is to deliver exceptional customer service by responding to customer inquiries, resolving issues, and providing support.

This includes:

  • Answering phone calls, emails, and chat requests in a timely and professional manner.
  • Assessing customer needs and providing solutions that meet their expectations.
  • Processing sales orders, entering data, and maintaining accurate records.
  • Providing basic technical support and recommending products for customer applications.
  • Meeting departmental Key Performance Indicators (KPIs) related to customer satisfaction and retention.

To succeed in this role, you should possess:

  • A Bachelor's Degree or equivalent experience in a manufacturing industry.
  • 3-5 years of customer service experience with a proven track record of success.
  • Product knowledge and industry experience with metal cutting tools is a plus but not required.

Requirements:

We are looking for a candidate who is:

  • Enthusiastic and proactive in providing exceptional customer service.
  • Team-oriented and dedicated to meeting customer needs.
  • Adaptable and able to work in a fast-paced environment.

What We Offer:

We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment that values teamwork and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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